Service status: OK - NO DISRUPTION
Due to Covid-19 regulations, we continue to operate with skeleton staff so all government guidelines regarding safe distancing are met.
Because of our automated packing machine, we can still offer our usual services, including next day delivery where required. All staff are screened before start of operations for any sign of symptoms and due to minimal required contact, the risk of virus spread is reduced.
If you are worried about the delivery of your parcel, please contact us and we will be happy to respond to any concerns you may have.
Our CVP-500 machine packing parcels
Next day delivery available
We continue to deliver UK parcels on time and currently offer a next day service where required. International and Northern Ireland services are temporarily suspended – we apologise for any inconvenience caused.
DPD contactless deliveries
DPD no longer ask customers to sign their handheld units and instead the drivers will sign it on their behalf. They will record the consignees name and a ‘Delivered on Authority’ message in the signature section of the unit.
Extended 90 day returns period on unused & unopened items
Due to circumstances we will accept unopened and unused items back for a full refund up to 90 days after purchase. Standard returns policy applies to all other returns. Follow our regular guidelines for opened, used and faulty products respectively as described on our Refunds & Returns page.
Our trade counter is closed for collections, we operate delivery only at the time being.
Unfortunately due to social distance restrictions and multiple staff now working from home, our returns process has been delayed slightly. Please allow a few extra days for your return to be processed and do not hesitate to contact us via help@powertoolworld.co.uk for an update at any time.
All customer services staff are now working from home so please bear with us if your query is taking a little longer than usual. Thank you for your patience and understanding.
We will update information on this page regularly.
Last update: 24th May
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