If you would like to request a return please use either of the following methods. If you use the site’s returns function your return will be actioned swiftly. Failure to use the request function could delay your refund significantly. Be sure to read through our returns policy below before requesting a return.

Registered customer?

If you have an account please login and use the returns button when viewing your orders.

Placed an order as a guest?

Alternatively if you checked out as a guest, please, click the button below and fill in all required details.

Any changes to an order, including requests for returns, must be initiated by the purchaser or through the purchasing email address. For items that were not supplied incorrectly, the purchaser is responsible for return costs, using a reputable and trackable carrier.

Incorrectly ordered or no longer required items

Report within 14 days of receipt

We may be able to offer an exchange for items incorrectly ordered or no longer required . To qualify for a n exchange, the goods must be returned in their unopened original packaging, complete, and in a resalable condition. The goods must be free from any marks, such as pen, paint or scratches. Branded packaging must also remain unmarked, without pen traces, paint, or "Document Enclosed" pouches. Please notify us of your intention to return the item within 14 days of receiving it, using the return links provided above. The returned goods must be received by us within 30 calendar days from the date of delivery. Returned items are subject to a restocking fee. This does not affect your statutory rights

Incorrectly supplied items

Report within 24h of receipt

If you have received an incorrect item, please notify us within 24 hours of receipt. You can do this via the returns section of your account or, for guest checkouts, through the dedicated returns section linked on this page.

We will arrange for the collection of the item(s) and provide the correct items at no additional cost to you. 

Faulty items

Report within 30 days of receipt

If you identify a fault with your item, please notify us with in 30 days of delivery. You can do this via the returns section of your account or, for guest checkouts, through the dedicated returns section linked on this page, providing a photo or video along with a description of the issue. We will review the fault with our technical team to resolve this quickly. Where we require the item returned to remedy the fault, we will arrange a collection for a repair or replacement at no cost to you. If there's any uncertainty about whether the item is defective or has been misused, we will send it to the manufacturer for further evaluation. Should no fault be identified, the item(s) will be returned to you and we reserve the right to charge for re-delivery. After 30 days, any faults will be managed through the manufacturer's warranty process, as detailed on our warranty page.

Missing items or items damaged on delivery

Report within 24h of receipt

If your order has been partially delivered, please notify us within 24 hours of receipt by calling 01325 370 300 or messaging us here. Should the missing items be deemed untraceable by our courier, we will aim to provide a replacement for the undelivered item(s).

If any of your items have arrived damaged, please notify us within 24 hours of receipt. You can do this via the returns section of your account or, for guest checkouts, through the dedicated returns section linked on this page. We will provide a replacement for the damaged item.

However, if no damage is found, we reserve the right to charge for collection and re-delivery. We strongly recommend inspecting all goods prior to use, as any issues identified after use will be addressed through the manufacturer's warranty process, as outlined on our warranty page.

Brands with specific return requirements

Armorgard

Report within 30 days of receipt

You can return most items for any reason within 30 days of delivery, with the written agreement from Armorgard. Please note:

• A 20% restocking fee will apply.
• You’ll also need to cover the delivery cost to you and the shipping cost of returning the goods to us.