Terms & Conditions of Sale and Website Usage

Stated delivery charges cover the UK mainland excluding the Highlands of Scotland.

An additional charge will be made for delivery to other areas.

4. Returns
a. Damaged or Faulty. If  you, the customer receive damaged goods, within the first 7 days we will arrange collection of the goods for inspection. Upon inspection we will arrange a replacement, minor repair or  refund at our discretion . Damaged goods must be signed damaged upon delivery or we cannot refund your purchase. Always check your delivery CAREFULLY for external damage before signing the acceptance note. After 7 days all tools will be repaired under the manufacturers warranty.

Damaged goods must be signed damaged upon delivery or we cannot refund your purchase.

Faulty items will be repaired under warranty or replaced at the maufacturers discretion.

b. Incorrectly Ordered or No Longer Required. If you, the customer incorrectly order or no longer require an item purchased, we will refund the said item in full, excluding any postage and packaging charges that we have incurred when shipping, and/or collecting the said item providing the returned goods are complete with the original packaging and are in a re-saleable condition, you must inform us in writing within 7 days of reciept of the item and the goods are returned to us within 14 days of shipping. For our full returns address, see Customer Services at the bottom of these Terms & Conditions. We may at our discretion accept goods back after this time but we reserve the right to charge a restocking charge of up to 30%.

c.We reserve the right to charge a restocking fee of upto 30% for all Trend products and other "Special Order "  products returned.

5. Manufacturers Warranty
Manufacturers warranty is specified by the manufacturer of the said item, and will be stated within any documentation supplied with the said product.

6. Limits of our liability
a. All the times we quote for delivering or collecting the goods are approximate.
b. We will not be liable for any delays caused by circumstances beyond our reasonable control, e.g. acts of God, civil commotion, riots, flood, fire, and legislation.
c. If the goods break down or stop working properly during a manufacturers warranty period (see 5. Manufacturers Warranty), we will try to repair the fault as soon as reasonably possible after you have reported it and returned the said goods to us.
d. We will not be liable for any indirect loss, or any loss of business or profits, savings you expected to make, wages, fees or expenses caused by the goods or any part of them breaking down or stopping working properly.

7. Ownership of and responsibility for the goods you buy
a. If you buy any goods from us, you will become responsible for loss or damage as soon as the goods are delivered to you.
b. We own the goods until full payment has been received for all the goods we have supplied. We have the right to ask for the goods back if payment is not made in full for them.

8. Separate terms
If any term in this contract cannot be enforced, this will not affect the remaining terms.

9. Privacy Policy
Power Tool World collects information lawfully and in accordance with the Data Protection Act 1998.
a. Information is collected during the ordering / registration process. The information is used to process your order.
b. The type of information that is collected about you includes: your name, your postal address, contact phone, fax and / or mobile number, e-mail address, credit / debit card details(stored by Sagepay), despatch address if different than you postal address.
c. We will not e-mail you in the future without receiving permission from you first.
d. If you have any questions / comments regarding privacy, please contact us.

10. Handling Complaints
Power Tool World endeavours to respond to complaints within five working days of the complaint being received. All complaints should be forwarded to our customer services at the address below.
It is in our best interest to ensure that all complaints are dealt with fairly, effectively, and in a confidential manner.

11. Cancellation Rights
The Distance Selling Act does not apply to business/commercial purchases. The Distance Selling Act only applies to purchases for items made for use within your home. Powertoolworld is a Business to Business supplier.
You will have to pay the cost of returning the goods to us, the price the goods less any delivery costs will be returned to you within 30 days from date of cancellation, on the understanding that the goods are in our possession within 14 days of you receiving the goods.

12. Customer Services
Customer services are available on the following numbers.
Telephone 01325 370300 (see times below), Fax 01325 460949 (24 Hrs).
Between the hours of: Weekdays 08.30 Hrs - 16.30Hrs GMT.
An answering machine will be in operation out of these hours for you to leave a message for one of our staff to contact you. N.B. Do not forget to leave a daytime phone number.
Customer Services Postal Address: Power Tool World, F7 Morton Park, Yarm Road, Darlington, DL1 4PQ

13. General

If you order products from our website we will send you an email confirming receipt of your order. Your order is an offer from you to us to purchase the goods. We accept that offer when we send you an email confirming that we have sent the goods to you.

Product descriptions and illustrations have been given in good faith but due to manufacturers policies of development and improvement may result in change and therefore they do not form and part of contract. Images and colours on the web site may not be accurate reproductions and are provided for guidance only.
In the event of any price errors or changes these will be confirmed to you at the time of ordering.
All offers are subject to availability. All trademarks throughout this web site are acknowledged.

14. Reproduction
Reproduction in any form of this web site is strictly prohibited without prior written permission of Power Tool World.

15. Spamming and Abuse

We reserve the right to block/ban any user/IP Address which is believed not to be a genuine customer or potential customer of the company.

16. Events Outside Our Control

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks.

(f) The acts, decrees, legislation, regulations or restrictions of any government.

16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.