Terms & Conditions of Sale and Website UsageNOTE - This is a Trade Website and you are entering into an agreemant as a Trade/Business Customer. 1. Definitions
Contract - the document or documents that set out these conditions and all other details about your agreement with us. Placing an order does not form a legally binding contract. A contract is formed only when we have received and accepted your order.
We, us - Power Tool World is the E-Commerce trading division of C G Fixings Ltd, registered in England, number 4666779.
You - the person, firm, company or other organisation buying the goods from us.
These conditions override any terms and conditions you may have put forward, unless we have agreed to any other conditions in writing.
These conditions do not affect your statutory rights as a consumer.
The contract will be governed by English Law. 2. Our charges
a. Payment terms for buying goods. You must pay us when you place your order. b. Payment Methods. We accept Visa, MasterCard and Visa Delta. These details are taken using 128-bit encryption and a secure server.
b. If you are not happy with entering your card details on the Internet, print your order and send it by post or fax using the details shown below.
c. Tax Charges. All prices shown include VAT. Our invoice to you, which will accompany the goods, will show VAT separately, the invoice will contain our VAT registration number so that VAT registered customers can claim the tax back.
d. Interest and other charges. If you do not pay any amount when it is due, we will add interest to the amount that is overdue. We will add interest each day at a rate equal to 4% above our Banks base rate (NatWest Plc.) at the time. Charging interest will not affect any other rights we may have. You must also pay any of our reasonable expenses in recovering money or goods from you. 3. Delivery and collection charges
You must pay us any agreed charges for delivery or collection of goods. If we quote carriage charges, these only cover the time needed to load or unload our vehicle at the address you have specified. You must pay extra for any further time you cause us to spend, including if we try to follow your instructions for delivering or collecting the goods but cannot do so because of your acts or failure to do something.
Stated delivery charges cover the UK mainland excluding the Highlands of Scotland.
An additional charge will be made for delivery to other areas. 4. Returns
a. Damaged or Faulty. If you, the customer receive damaged goods, we will replace the said item free of charge or refund you in full. Damaged goods must be signed damaged upon delivery. All items must be returned to Power Tool World within 14 days of shipping, unless advised by a member of our customer services staff in writing / e-mail. N.B. Check your delivery CAREFULLY for external damage before signing the acceptance note. Faulty items will be repaired under warranty or replaced at the maufacturers discression.
b. Incorrectly Ordered or No Longer Required. If you, the customer incorrectly order or no longer require an item purchased, we will refund the said item in full, excluding any postage and packaging charges that we have incurred when shipping, and/or collecting the said item providing the returned goods are complete with the original packaging and are in a re-saleable condition, and are returned to us within 30 days of shipping. For our full returns address, see Customer Services at the bottom of these Terms & Conditions. c.We reserve the right to charge a restocking fee for "Special Order " products returned. 5. Manufacturers Warranty
Manufacturers warranty is specified by the manufacturer of the said item, and will be stated within any documentation supplied with the said product. 6. Limits of our liability
a. All the times we quote for delivering or collecting the goods are approximate.
b. We will not be liable for any delays caused by circumstances beyond our reasonable control, e.g. acts of God, civil commotion, riots, flood, fire, and legislation.
c. If the goods break down or stop working properly during a manufacturers warranty period (see 5. Manufacturers Warranty), we will try to repair the fault as soon as reasonably possible after you have reported it and returned the said goods to us.
d. If you buy the goods for use in a business, we will not be liable for any indirect loss, or any loss of business or profits, savings you expected to make, wages, fees or expenses caused by the goods or any part of them breaking down or stopping working properly. 7. Ownership of and responsibility for the goods you buy
a. If you buy any goods from us, you will become responsible for loss or damage as soon as the goods are delivered to you.
b. We own the goods until full payment has been received for all the goods we have supplied. We have the right to ask for the goods back if payment is not made in full for them. 8. Separate terms
If any term in this contract cannot be enforced, this will not affect the remaining terms. 9. Privacy Policy
Power Tool World collects information lawfully and in accordance with the Data Protection Act 1998.
a. Information is collected during the ordering / registration process. The information is used to process your order.
b. The type of information that is collected about you includes: your name, your postal address, contact phone, fax and / or mobile number, e-mail address, credit / debit card details(stored by Sagepay), despatch address if different than you postal address.
c. We will not e-mail you in the future without receiving permission from you first.
d. If you have any questions / comments regarding privacy, please contact us. 10. Handling Complaints
Power Tool World endeavours to respond to complaints within five working days of the complaint being received. All complaints should be forwarded to our customer services at the address below.
It is in our best interest to ensure that all complaints are dealt with fairly, effectively, and in a confidential manner. 11. Cancellation Rights
Under the European Directive on distance selling, which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000, you, the consumer have the right to cancel your order with us, within 7 days of receipt of the goods. The Distance Selling Act does not appy to business/commercial purchases. The Distace Selling Act only applies to purchases for items made for use within your home.
You will have to pay the cost of returning the goods to us, all other monies will be returned to you within 30 days from date of cancellation, on the understanding that the goods are in our possession within this time.
12. Customer Services
Customer services are available on the following numbers.
Telephone 01325 462299 (see times below), Fax 01325 460949 (24 Hrs).
Between the hours of: Weekdays 08.30 Hrs - 16.30Hrs GMT.
An answering machine will be in operation out of these hours for you to leave a message for one of our staff to contact you. N.B. Do not forget to leave a daytime phone number.
Customer Services Postal Address: Power Tool World, F7 Morton Park, Yarm Road, Darlington, DL1 4PQ 13. General If you order products from our website we will send you an email confirming receipt of your order. Your order is an offer from you to us to purchase the goods. We accept that offer when we send you an email confirming that we have sent the goods to you.
Product descriptions and illustrations have been given in good faith but due to manufacturers policies of development and improvement may result in change and therefore they do not form and part of contract. Images and colours on the web site may not be accurate reproductions and are provided for guidance only.
In the event of any price errors or changes these will be confirmed to you at the time of ordering.
All offers are subject to availability. All trademarks throughout this web site are acknowledged.
14. Reproduction
Reproduction in any form of this web site is strictly prohibited without prior written permission of Power Tool World. 15. Spamming and Abuse We reserve the right to block/ban any user/IP Address which is believed not to be a genuine customer or potential customer of the company. | 
