Refunds & Returns

If you would like to request a return please use either of the following methods. If you use the site’s returns function your refund or replacement will be actioned swiftly. Failure to use the request function could delay your refund significantly. Be sure to read through our returns policy below before requesting a return.

ACCOUNT CHECKOUT

If you have an account please login and use the returns button in the top right of an order view found here.

GUEST CHECKOUT

Alternatively if you checked out as a guest, please click here and fill in all required details.

Any changes to an order including returns & refunds must be made by the purchaser or by the purchasing email address.
Returns for items that were not incorrectly supplied are the responsibility of the purchaser at own cost with a reputable and traceable carrier. Please ensure that any goods returned to us are in their unopened original packaging and in a saleable condition.

Incorrectly ordered or no longer required items: 14 days to return

Powertoolworld is a trade supplier. As such all transaction are considered for trade use.

We will refund the item in full, excluding any postage and packaging charges that we have incurred when shipping, and/or collecting, providing the returned goods are complete with the original packaging and are in a resalable condition.

You must inform us of your intention to return, in writing, within 7 days of receipt of the goods. The goods must be returned to us within the 7 days following,  no longer than 14 calendar days after receipt. We may at our discretion accept goods back after this time but we reserve the right to charge a restocking charge of up to 30%.

Faulty, incorrectly supplied or damaged items

If you have received the incorrect item or you received the item damaged please inform us within 24 hours of receipt using either the returns section of your account, or the returns section for those that checked out as guests here. We will arrange collection for a swap or refund at our cost. If in the event no fault or damage is found we reserve the right to charge for the collection and re-delivery of the item or recover the costs from your refund.
We advise all goods are checked before use, once the goods have been used any issues identified within the warranty period will be handled through the manufacturing brands warranty procedure found on our warranty page.

Christmas Extended Returns Period

Great news! You can get the perfect gift this Christmas and not have to worry about if it’s not the right tool for the job! We’ve extended the returns period for orders placed between 13th November 2017 - 1st January 2018. You now have up to January 15th 2018 to return any items purchased within this period (normal returns rules still apply).

Don’t forget your warranty registrations

Unfortunately we can’t extend the period you have to register your tool for any extended warranty periods (where applicable), so make sure you and the recipient understand the warranty terms before purchase.