Online payment help

Credit / Debit Cards and Safety Online

To ensure your safety Powertoolworld employ the highest possible payment security using "Verified by Visa" and "SecureCode by Mastercard".

These new 3D secure passcode systems are employed to protect you the customer against illegal/fraudulent transactions on your credit and debit cards.

We are aware that this may be new to some customers so we have linked to Visa and Mastercard to assist you.

Please click one of the images below to find out more about each card. You will be directed to your banks website via Mastercard or Visa.

visa (Custom)mastercard (Custom)

 

 

 

If you require assistance with your payment or with 3D secure*, please call our sales desk on 01325 370300 (Mon-Fri 9am-5pm).

Please note that Powertoolworld employees cannot help you with your security set-up as this is in breach of the laws governing credit cards. Please note we can only ship to the registered card address for telephone orders. The Mastercard and Visa websites are not operated by Powertoolworld and we cannot comment on their operation. If your bank or card is not listed please contact your card issuer and ask for assistance with 3D secure.

Using Your Valid VAT Number to Place Tax Free Orders Outside of the UK

You can place your order as tax free if you live outside of the UK and hold a valid VAT number for the business you are placing the order from. We recommend creating an account and entering your details using the account details pages. Here, you can enter the business address and VAT number (VAT numbers must be entered using numbers and capital letters only, excluding the VAT country code prefix and they must be associated to the business address). You will receive notification shortly after entering the details stating if your VAT number was validated successfully or not.

You can also enter your valid VAT number when using "Checkout as Guest". Simply enter your VAT number after entering your address details. The VAT entry box will become available once your country is selected. The tax will be removed before the payment is requested.